INSIGHTS
Notes on work that runs itself.
What we learn building AI systems for document-heavy firms, written to be useful whether or not you ever work with us.
01The 5 workflows to hand to AI agents firstMost firms start with the wrong task. The workflows where agent systems actually hold up share 4 traits, and they point to the same 5 starting places.7 min02Which workflow should you automate first? A scoring frameworkVolume, judgment shape, data readiness, strategic value. Score your candidates on 4 axes tonight and the order picks itself.8 min03Chatbot, RPA, or agents: which AI fits your workFour kinds of automation get sold under one word. Match the tool to the shape of the task and most AI disappointment becomes avoidable.7 min04Why most AI projects die before productionMIT found 95% of enterprise AI pilots produce no measurable P&L impact. The causes are boring, repeatable, and fixable.8 min05What production-grade means for an AI systemA demo answers once. A system answers every night. The checklist that separates the two, before you sign off on either.6 min